Support Services

The reliable performance of your systems and networks is critical to your organisation’s success – which is why North is here to help you 24/7/365. We deliver a wide range of specialist support services and tailored packages to meet the demands of today and the challenges of tomorrow.

Our Network Operations Centre proactively manages and monitors our clients’ critical networks and systems UK-wide, and our helpful, experienced teams are trained to provide expert support. Our helpdesk support team works closely with our multi-disciplined service engineers to rapidly respond to and resolve incidents, supporting our clients around the clock.

We work closely with our customers and design customised support solutions that deliver multiple benefits and efficiencies. For North, service excellence means continually pushing levels above and beyond our clients’ expectations. We take full ownership, delivering reliability in the most complex and critical environments.

We place a strong emphasis on regular, open and constructive communications, providing our clients with a dedicated point of contact, supporting you through your unique challenges. We actively seek feedback, which is used to improve the services we provide and reward our employees for doing everything possible to help our clients.

The unique breadth and depth of North’s expertise makes us an outstanding partner for large organisations. Our support solutions can be provided independently or can integrate intelligently with your smart IT and facilities management systems to create safer, more efficient environments.

No two organisations are the same, so we offer customised solutions as well as a broad choice of multi-service packages. These plans include rapid on-site & remote response and restoration, remote network monitoring, planned preventative maintenance, system health checks and audits, and facilities management support.

We provide outstanding benefits of scale, bringing technology and people together to make work and life simpler, safer, faster and stronger.