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North Care > Managed support services help you optimise, protect and secure your networks and systems on an ongoing basis.
Our approach maximises network uptime and keeps your smarter places running optimally.
Providing peace of mind that your people, places and organisations are compliant and completely protected, even across the most complex and challenging operational environments
North Care
Our North Care core portfolio of support and managed services covers your IT networks, OT systems and cybersecurity.
Our teams are an extension of your own and deliver tailored support solutions on an ongoing basis. We’re here to help you stay competitive and resilient, offering specialist expertise and standardised processes so you can meet modern demands with agility and efficiency.
We remove your day-to-day IT and system management overheads and provide industry-leading remote and local
engineering support, as well as effective security mitigation services. This allows you to focus on your business, knowing that your network, physical security, building access, safety systems and end-points are secure, efficient and delivering results.
Our core North Care portfolio spans three key service categories:
Planned Preventative Maintenance (PPM)
Network Management
Managed Detection & Response
North Care
Our North Care core portfolio of support and managed services covers your IT networks, OT systems and cybersecurity.
Our teams are an extension of your own and deliver tailored support solutions on an ongoing basis. We’re here to help you stay competitive and resilient, offering specialist expertise and standardised processes so you can meet modern demands with agility and efficiency.
We remove your day-to-day IT and system management overheads and provide industry-leading remote and local
engineering support, as well as effective security mitigation services. This allows you to focus on your business, knowing that your network, physical security, building access, safety systems and end-points are secure, efficient and delivering results.
Our core North Care portfolio spans three key service categories:
Planned Preventative Maintenance (PPM)
Network Management
Managed Detection & Response
Planned Preventative Maintenance (PPM)
North’s PPM support and maintenance services help maintain optimal performance and extend the lifespan of your assets by servicing them at regular intervals. Our team deliver seamless, reactive and proactive operations and planned maintenance interventions, suitable for Safety and Security, Public Address and Audio-Visual, Fire and OT systems.
We support what matters most, allowing you to focus on your business, knowing your operational infrastructure is secure and efficient.
We offer two tiers of PPM support:
Maintain Care
Our ‘standard’ PPM service, providing a comprehensive 12-month schedule detailing assets, maintenance frequency, and key maintain service health, performance, activities.
Complete Care
Our ‘fully comprehensive’ PPM service, delivering the highest level of service assurance for complex and critical systems.
Planned Preventative Maintenance (PPM)
North’s PPM support and maintenance services help maintain optimal performance and extend the lifespan of your assets by servicing them at regular intervals. Our team deliver seamless, reactive and proactive operations and planned maintenance interventions, suitable for Safety and Security, Public Address and Audio-Visual, Fire and OT systems.
We support what matters most, allowing you to focus on your business, knowing your operational infrastructure is secure and efficient.
We offer two tiers of PPM support:
Maintain Care
Our ‘standard’ PPM service, providing a comprehensive 12-month schedule detailing assets, maintenance frequency, and key maintain service health, performance, activities.
Complete Care
Our ‘fully comprehensive’ PPM service, delivering the highest level of service assurance for complex and critical systems.
Network Management
North’s Network Management services help address your key challenges, be those operational, cost or process driven, and keep pace with cyber threats and technological advancements.
Effective network management is essential for organisational success. We provide industry leading support delivered by our experienced Network Management Centre Service Desk team and national, multi-disciplined field-based engineers. Our IT Service Management (ITSM) approach is based on IT Infrastructure Library (ITIL) methodology, ensuring systems remain up to date, optimised and secure.
Outsourcing your network management to us doesn’t just remove your day-to-day overheads, it gives you a strategic advantage, the ability to enhance operational efficiency and cybersecurity resilience.
Essential Care
Secure, remotely delivered support for limited complexity IT/OT network environments, or as part of a comprehensive service when combined with existing in-house IT support.
Enhanced Care
Pro-active, remote and on-site support for IT/OT network environments that are more complex, critical, multifaceted and interconnected.
Total Care
Our comprehensive IT management support service with remote and onsite support for highly complex IT/OT network environments, providing the highest level of service assurance, fully optimised performance and availability of critical business systems.
Total Care is also available as part of an IT/OT outsource support agreement, where North provide an agreed number of engineering and service management heads onsite.
Network Management
North’s Network Management services help address your key challenges, be those operational, cost or process driven, and keep pace with cyber threats and technological advancements.
Effective network management is essential for organisational success. We provide industry leading support delivered by our experienced Network Management Centre Service Desk team and national, multi-disciplined field-based engineers. Our IT Service Management (ITSM) approach is based on IT Infrastructure Library (ITIL) methodology, ensuring systems remain up to date, optimised and secure.
Outsourcing your network management to us doesn’t just remove your day-to-day overheads, it gives you a strategic advantage, the ability to enhance operational efficiency and cybersecurity resilience.
Essential Care
Secure, remotely delivered support for limited complexity IT/OT network environments, or as part of a comprehensive service when combined with existing in-house IT support.
Enhanced Care
Pro-active, remote and on-site support for IT/OT network environments that are more complex, critical, multifaceted and interconnected.
Total Care
Our comprehensive IT management support service with remote and onsite support for highly complex IT/OT network environments, providing the highest level of service assurance, fully optimised performance and availability of critical business systems.
Total Care is also available as part of an IT/OT outsource support agreement, where North provide an agreed number of engineering and service management heads onsite.
Managed Detection
& Response
North’s Managed Detection & Response services deliver real-time security monitoring on a continuous basis, rapid threat detection, and playbook responses to detected cyber incidents.
This fully managed, cloud-based service integrates fully with North’s Network Operations Centre and Service Desk. All incident activity, alerts and reporting are visible through our reporting portal, allowing North’s team to ensure a consistent, cyber security aware service delivery.
The platform is operated by a trusted UK-based cyber security partner, whose Security Operations Centre (SOC) provides round-the-clock expertise and system optimisation. This integrated approach ensures a seamless and co-ordinated response to threats.
Managed Detection & Response is ideal for organisations who require a 24/7 cyber security incident response service, who operate in compliance-driven sectors or deliver Critical National Infrastructure, or who need to support alignment against Cyber Resilience Frameworks.
We offer two tiers of Managed Detection & Response:
Standard Cyber Care
Ideal for organisations who do not have an in-house security logging infrastructure. The service is quick to deploy, requiring minimal onsite IT involvement.
Advanced Cyber Care
Ideal for organisations that already utilise platforms such as SIEM and SOAR, or Microsoft Sentinel. North Cyber integrates directly with the existing environment using a hybrid deployment model, providing greater service customisation. Advanced is suited to mature environments that require bespoke integration and direct operational oversight.
Managed Detection
& Response
North’s Managed Detection & Response services deliver real-time security monitoring on a continuous basis, rapid threat detection, and playbook responses to detected cyber incidents.
This fully managed, cloud-based service integrates fully with North’s Network Operations Centre and Service Desk. All incident activity, alerts and reporting are visible through our reporting portal, allowing North’s team to ensure a consistent, cyber security aware service delivery.
The platform is operated by a trusted UK-based cyber security partner, whose Security Operations Centre (SOC) provides round-the-clock expertise and system optimisation. This integrated approach ensures a seamless and co-ordinated response to threats.
Managed Detection & Response is ideal for organisations who require a 24/7 cyber security incident response service, who operate in compliance-driven sectors or deliver Critical National Infrastructure, or who need to support alignment against Cyber Resilience Frameworks.
We offer two tiers of Managed Detection & Response:
Standard Cyber Care
Ideal for organisations who do not have an in-house security logging infrastructure. The service is quick to deploy, requiring minimal onsite IT involvement.
Advanced Cyber Care
Ideal for organisations that already utilise platforms such as SIEM and SOAR, or Microsoft Sentinel. North Cyber integrates directly with the existing environment using a hybrid deployment model, providing greater service customisation. Advanced is suited to mature environments that require bespoke integration and direct operational oversight.