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People
Coreen Bone
Chief People Officer
The work we do at North is pioneering and often fun. Our diverse range of customers and services help to make every day different.
We value relationships, champion enterprising approaches, and build curious minds that thrive in a collaborative environment. We endeavour to make North a great place to work, a business where our colleagues are encouraged to succeed and motivate each other.
I’m excited to share our values and behaviours with you, selected by North’s people.
Our Culture
Our culture and our behaviours align with our purpose – to make your world a smarter place. Alongside the values that inspire us, our behaviours support our culture and are embedded into everything that we do.
We are proud of our customers and colleagues and have a strong culture of helping each other out and ensuring that everyone can be successful. It’s empowering, and it runs through our people all the way up to our leadership team.
Our robust colleague development processes and strong internal engagement have earned us silver accreditation from Investors In People, benchmarking North in the top 20% of organisations for employee engagement, communication, organisational culture, and work practices. This is reflected in our excellent employee Net Promoter Score (eNPS) of +56 – a sign of how strongly our people recommend North as a place to work.
We’re equally proud of the trust our customers place in us, demonstrated by a world-class Net Promoter Score (NPS) of +70. These results motivate us to keep listening, learning, and improving, together with our people. We invest in our team and collaborate every day to make North better.
Our Culture
Our culture and our behaviours align with our purpose – to make your world a smarter place. Alongside the values that inspire us, our behaviours support our culture and are embedded into everything that we do.
We are proud of our customers and colleagues and have a strong culture of helping each other out and ensuring that everyone can be successful. It’s empowering, and it runs through our people all the way up to our leadership team.
Our robust colleague development processes and strong internal engagement have earned us silver accreditation from Investors In People, benchmarking North in the top 20% of organisations for employee engagement, communication, organisational culture, and work practices. This is reflected in our excellent employee Net Promoter Score (eNPS) of +56 – a sign of how strongly our people recommend North as a place to work.
We’re equally proud of the trust our customers place in us, demonstrated by a world-class Net Promoter Score (NPS) of +70. These results motivate us to keep listening, learning, and improving, together with our people. We invest in our team and collaborate every day to make North better.
Our Values
These four simple values guide the way we work and the decisions we make. They remind us of what we believe in.
Know your craft
We know our work better than anyone.
Know your colleagues
Our best work combines skills from across North.
Know your customer
We understand how they work and why they do it.
Know how to connect
We know the result is always smarter.
Our Behaviours
Importantly, we express those values through three practical behaviours. This is how we do things at North, every day.
North succeeds through these values and behaviours because our people embrace them. And we support that success through our approach to recruitment, our training and performance reviews, and the way we recognise excellence from our employees.
We build meaningfully
Work hard together, knowing that you are making a positive difference.
We think bigger
Be ambitious and driven, for our impact and our own success.
We always advance
Aim to improved, making places smarter and embracing new ideas.
Our People
My job is to assist colleagues with their IT problems. This includes troubleshooting hardware and software issues, setting up new equipment and the day-to-day management of our IT Help Desk.
When I started this role, North’s hugely progressive culture made me feel incredibly supported, being one of the very few female IT Support Engineers, especially at the mature age of 51. The company has integrity at its heart and has a strong focus on development, so, naturally, I felt immediately at home with what some may say was a brave career change after 27 years in Education.
I’m privileged to be part of such inspirational leadership and exceptional growth and am excited to see what the future brings.
I work alongside our experienced lead engineers to provide structured cabling solutions to our clients across the UK. I really enjoy the job, particularly the variety of projects that I get to work on every day, which is something new and that I always look forward to.
This is a new role for me, but the transition was seamless as the support and experience from all managerial and engineering staff in my first weeks and ever since has been the best I have ever experienced. The passion and helpfulness of the company culture mean that help is only ever one call away.
My role is focused on our internal and external engineering capabilities, ensuring that North can draw on a wide range of multi-skilled technical engineering resources, to deliver best practice engineering to our clients.
Working at North, you find yourself surrounded by people who always support you in the very best ways. Friendly and supportive, there is the intention to ensure that we’re all working together to ensure that we achieve. Being a new member of the North team, working within a culture that is collaborative and supportive is extremely refreshing.
I joined North in 2009 as an Apprentice Engineer. After completing my Apprenticeship I built up my skills to become a Head Engineer managing large projects, and in 2020 I progressed to Project Manager which I really enjoyed.
However, I knew my skills really suited a Customer Relationship role and now I’m working within the Inside Sales team as a Technical Account Manager, and I love it. My day varies from Account Management, Inside Sales to external cross-sales with customers. What I love most about my current role is driving new business opportunities, talking to customers and delivering solutions that solve their challenges.
Every day brings new challenges and opportunities. My work spans across public services, enterprise & data centres, and the defence & justice sectors. I’m primarily involved in two key areas: direct customer engagements and tender responses.
For direct customer requirements, I work closely with clients to understand their specific needs and design tailored solutions that enhance connectivity, improve safety, and drive operational efficiency. In the tender process, I collaborate with bid teams and internal stakeholders to develop compliant, technically sound solutions aligned with project specifications and North’s technology offerings.
I take pride in contributing to smarter, more connected environments.