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People
Coreen Bone
Chief People Officer
Our people are at the heart of everything we do. Every day brings new challenges and opportunities to make a difference for our customers and each other.
We’re passionate about building a collaborative workplace where curiosity thrives and ideas are celebrated. When you join North, you’re not just starting a job – you’re joining a team that cares, supports, and grows together.
I’m proud to share our values and behaviours that guide us, chosen by our people.
Our Culture
Our culture and behaviours align with our purpose – to make your world a smarter, safer place. Alongside the values that inspire us, our behaviours support our culture and are embedded in everything that we do.
We’re proud of our colleagues and customers who make North what it is and have a strong culture of helping each other and ensuring everyone can succeed – from every colleague to our leadership.
Our robust colleague development and strong internal engagement have earned us Gold accreditation from Investors in People, placing North in the top 17% of organisations for employee engagement, communication and culture. This is reflected in our employee Net Promoter Score (eNPS) of +56 – and is a sign of how strongly our people recommend North as a place to work.
We’re equally proud of the trust our customers place in us, demonstrated by our world-class Net Promoter Score (NPS) of +70. These results inspire us to keep listening, learning, and improving. At North, we’re not just delivering stronger networks and creating smarter places; we’re building a workplace where everyone can thrive.
Our Culture
Our culture and behaviours align with our purpose – to make your world a smarter, safer place. Alongside the values that inspire us, our behaviours support our culture and are embedded in everything that we do.
We’re proud of our colleagues and customers who make North what it is and have a strong culture of helping each other and ensuring everyone can succeed – from every colleague to our leadership.
Our robust colleague development and strong internal engagement have earned us Gold accreditation from Investors in People, placing North in the top 17% of organisations for employee engagement, communication and culture. This is reflected in our employee Net Promoter Score (eNPS) of +56 – and is a sign of how strongly our people recommend North as a place to work.
We’re equally proud of the trust our customers place in us, demonstrated by our world-class Net Promoter Score (NPS) of +70. These results inspire us to keep listening, learning, and improving. At North, we’re not just delivering stronger networks and creating smarter places; we’re building a workplace where everyone can thrive.
Our Values
These four simple values guide the way we work and the decisions we make. They remind us of what matters most.
Know your craft
We know our work better than anyone.
Know your colleagues
Our best work combines skills from across North.
Know your customer
We understand how they work and why.
Know how to connect
We know the result is always smarter.
Our Behaviours
We express our values through four practical behaviours. This is how we do things at North, every day.
We build meaningfully
Be proud that our work is of high quality and makes a positive difference.
We think bigger
Be ambitious and driven, for our impact and for our own success.
We keep people & data safe
Be responsible for a safe working environment and secure design & delivery.
We always advance
Be active in improving the technologies we integrate and the ways we work.
Initiatives
North Voice
North Voice is our people-powered forum, bringing together colleagues from every office and every team. It’s a space where ideas spark change, connections grow stronger, and everyone has a voice.
Our members act as ambassadors – sharing updates, listening to what matters most, and turning feedback into action.
From team-building and social events to charity initiatives and workplace improvements, North Voice helps shape a culture where people come first.
Wellbeing
Your wellbeing matters to us.
That’s why we have a dedicated Wellbeing Team and a network of Wellbeing Champions – including trained Mental Health First Aiders – here to listen, support, and guide you whenever you need it.
They run monthly initiatives, share practical resources, and nurture a thriving wellbeing community across North.
Together, we’re building a workplace where it’s okay to talk, where care comes first, and where everyone feels connected and supported.
North Star Awards
The North Star Awards shine a light on colleagues who truly live our values every day. They’re our way of saying thank you to those who go above and beyond:
- Know your craft – showcasing exceptional expertise
- Know your colleagues – championing teamwork and collaboration
- Know your customers – delivering outstanding service
- Know how to connect – finding smarter ways to work together
These awards aren’t just recognition – they’re a celebration of what makes North special.
Initiatives
North Voice
North Voice is our people-powered forum, bringing together colleagues from every office and every team. It’s a space where ideas spark change, connections grow stronger, and everyone has a voice.
Our members act as ambassadors – sharing updates, listening to what matters most, and turning feedback into action.
From team-building and social events to charity initiatives and workplace improvements, North Voice helps shape a culture where people come first.
Wellbeing
Your wellbeing matters to us.
That’s why we have a dedicated Wellbeing Team and a network of Wellbeing Champions – including trained Mental Health First Aiders – here to listen, support, and guide you whenever you need it.
They run monthly initiatives, share practical resources, and nurture a thriving wellbeing community across North.
Together, we’re building a workplace where it’s okay to talk, where care comes first, and where everyone feels connected and supported.
North Star Awards
The North Star Awards shine a light on colleagues who truly live our values every day. They’re our way of saying thank you to those who go above and beyond:
- Know your craft – showcasing exceptional expertise
- Know your colleagues – championing teamwork and collaboration
- Know your customers – delivering outstanding service
- Know how to connect – finding smarter ways to work together
These awards aren’t just recognition – they’re a celebration of what makes North special.
Our People
I work alongside our experienced lead engineers to provide structured cabling solutions to our clients across the UK. I really enjoy the job, particularly the variety of projects that I get to work on every day, which is something new and that I always look forward to.
This is a new role for me, but the transition was seamless as the support and experience from all managerial and engineering staff in my first weeks and ever since has been the best I have ever experienced. The passion and helpfulness of the company culture mean that help is only ever one call away.
My role is focused on our internal and external engineering capabilities, ensuring that North can draw on a wide range of multi-skilled technical engineering resources, to deliver best practice engineering to our clients.
Working at North, you find yourself surrounded by people who always support you in the very best ways. Friendly and supportive, there is the intention to ensure that we’re all working together to ensure that we achieve. Being a new member of the North team, working within a culture that is collaborative and supportive is extremely refreshing.
I joined North in 2009 as an Apprentice Engineer. After completing my Apprenticeship I built up my skills to become a Head Engineer managing large projects, and in 2020 I progressed to Project Manager which I really enjoyed.
However, I knew my skills really suited a Customer Relationship role and now I’m working within the Inside Sales team as a Technical Account Manager, and I love it. My day varies from Account Management, Inside Sales to external cross-sales with customers. What I love most about my current role is driving new business opportunities, talking to customers and delivering solutions that solve their challenges.
Every day brings new challenges and opportunities. My work spans across public services, enterprise & data centres, and the defence & justice sectors. I’m primarily involved in two key areas: direct customer engagements and tender responses.
For direct customer requirements, I work closely with clients to understand their specific needs and design tailored solutions that enhance connectivity, improve safety, and drive operational efficiency. In the tender process, I collaborate with bid teams and internal stakeholders to develop compliant, technically sound solutions aligned with project specifications and North’s technology offerings.
I take pride in contributing to smarter, more connected environments.
I was an Apprentice Electrician at 16 and went self-employed as a Subcontracting Electrician and Fire Alarm Installer at 19. I progressed from Commissioning Engineer to to Senior Commissioning Engineer before becoming a Project Engineer and then Project Manager, running and managing large scale projects.
My advice to anyone considering a career change from engineering to project management is to hone your interpersonal, time management and budgeting skills.