North has been created by the merger of Boston Networks, PEL Services, 2020 Vision Systems, Pinacl Solutions and Pinacl GDA.
Offering a unique breadth and depth of specialist experience stretching back a combined five decades, North provides intelligent integrated technology solutions that transform the way people, organisations and places work.
The North leadership team are committed to the highest standards of customer service and corporate governance. The team’s combined decades of industry experience drive North’s sustained success, taking our people, customers and shareholders where the world is going.
Rob Bardwell plays a pivotal role in creating and delivering North’s strategic direction, while supporting the senior management team in their day-to-day operations. A visionary business leader with extensive expertise in ICT managed services, he’s also a determined strategic thinker who mapped his career out to progress from a solid electrical, electronic and engineering background through most management areas (sales, operations and production) to transformational leadership roles.
Starting his career as a design draughtsman at Vickers Shipbuilding and Engineering, Rob worked at Anixter UK and ACI UK before a commencing a 22-year career with Pinacl. He’s a big motorsport fan, particularly motorcycles, competing in the Isle of Man Manx Grand Prix for 10 years.
Scott McEwan drives North’s organic and inorganic growth strategy. His forward thinking approach to acquisitions and the development of strategic relationships is behind our leading position in IoT and smart spaces. Scott’s inspirational leadership, ambition and 30+ years of industry experience make him a key part of North’s executive board. His proven skills in business management, operations and strategic planning combine with an engineer’s keen eye for future technologies.
As Co-founder and CEO of Boston Networks Scott was responsible for the company’s growth from startup to industry leader, with high-profile strategic projects from the £6m IoT Scotland network to the 2014 Commonwealth Games. Scott was instrumental in selecting and bringing together the five businesses that formed North. Alongside Scott’s work ethic and commitment to North, he does keep an eye on the other important things in life: Music, family and Motherwell Football Club.
Leanne Rockliffe develops and delivers our business strategy, whilst strengthening financial structures, governance and reporting across the group. With a wealth of expertise in strategic finance, commerce and restructuring, she brings experience, acumen and energy to a challenging role.
Leanne began her services industry career in 2001 at Alfred McAlpine, working across facilities management and utility services in key commercial and financial roles. She then joined Pinacl in 2006, developing a business strategy that improved financial performance and cashflow management, as well as restructuring the finance teams. Leanne loves spending time with her young family and hopes to resume travelling and skiing once the pandemic crisis is resolved.
Liam Wynne drives the strategic direction of North’s enterprise sector business, providing our customers with a single route to market for the global delivery of complex IT projects. An ambitious, experienced and resilient leader, Liam is adept at building stakeholder and team relationships, enabling transformative projects to be delivered to exceptionally high standards. Liam is a keen problem solver who champions authenticity, empathy and imagination.
A graduate of Computer Science, and holding an MBA, Liam has been with Pinacl (and now North) for 19 years, gaining practical experience across several roles delivering complex programs of work across multiple sectors and continents. Outside of work, Liam enjoys many sports and the company of his family and friends.
Paul Goodbrand manages North’s support services business, across five regional offices, ensuring that we provide service excellence, quality and peace of mind to all our UK clients, 24/7. Combining his technical expertise and commercial insight, Paul has based his career to date on achieving the highest possible competencies for himself and his teams. His focus on continually striving to make improvements and driving innovation makes him an outstanding service team leader.
Paul joins the North fold as part of Boston Networks. After gaining in-depth experience as Director of Intelligent Buildings, he was appointed Chief Operations Officer, tasked with continuously improving the efficiency of the design, engineering, projects and service delivery departments. Outside of work, he enjoys spending time with his family, listening to music, eating out and watching sports.
Paul Morris is the driving force behind sales and operations for North’s public sector and infrastructure business. Energetic, people and service focused, Paul leads an extensive team of customer focused professionals who are passionate about customer service and the delivery of value led, quality solutions.
Paul has extensive industry experience and a track record in delivering exceptional customer service. With over two decades in management Paul has held senior operational and sales leadership roles which has seen him involved in the delivery of some of the UK’s most iconic projects. Throughout his career Paul has placed a firm emphasis on fairness, trust, loyalty and empathy. In his spare time, Paul is a keen sports fan, enjoys travelling with his family and has a passion for Munro bagging in the Scottish Highlands.
Alasdair Rettie is responsible for the technical strategy of the company, with a specific focus on transformative technologies that benefit our customers. Creative, committed and thoughtful, Alasdair is a warm character who is good at developing business relationships and bringing highly innovative thinking to the table. With a background in electronic engineering, he has more than 30 years’ experience in networking and communications. When he’s not working, Alasdair enjoys walking, cooking, DIY and family time.
Audrey Schaefer is responsible for North’s marketing strategy and the planning, management and delivery of all elements of marketing and communications. Driven by integrity, respect and passion, Audrey leverages over 15 years’ experience in the technology sector to support North in achieving its strategic business objectives. Audrey launched the ground-breaking IoT Scotland public-private partnership, and recently managed the development and launch of the North brand. A keen traveller and music fan, Audrey enjoys yoga, snowboarding, scuba diving and photography.
Charlotte Malone is responsible for North’s service excellence, process and performance management and system development. Focussed on managing clients and budgets to develop efficiencies while maintaining quality and service, Charlotte thrives on meeting targets, problem solving and developing strong customer relationships. Charlotte joins North following the successful development of Boston Networks’ Service department, rising to senior management level through her innovative thinking and dedication. Charlotte is dedicated to enjoying time with her young family.
Chris Wilcox ensures that North is firmly focused on delivering the best-in-class AV solutions to our clients, backed up by the best possible service. A big believer in treating everyone he works with exactly how he would like to be treated, Chris brings enthusiasm and a wealth of AV experience to the business from his background in audio production. His other big passion is taking part in sport – particularly golf, football and swimming.
David Ruthven is responsible for the management and delivery of North’s enterprise sales activities throughout the UK, for both new and existing customers. His work ethic, passion and integrity have been key to the close, long-term relationships he has forged with clients and colleagues. David joins the North team having previously been Sales Director of Pinacl Solutions. At the weekend, you may well find him out on the golf course.
Ewan van Rooyen oversees and manages the delivery of support and maintenance for IT Services to external customers. Ambitious and self-motivated, he’s also responsible for business relationship management, service level management and continual service improvement. Before joining North, Ewan ran his own IT business, where he gained valuable management and leadership experience. An energetic lover of the outdoors, he enjoys kayaking, paddle boarding, scuba diving and golf.
Hannah Ormerod manages the day-to-day activities of the finance team ensuring that all projects remain on track and to budget, driving continual process improvements and delivering on the group business plan. Confident and self-motivated with a passion for accounting, she is talented at inspiring her team and managing change. Previously a Finance Manager at the Muir Housing Association, Hannah is a fitness enthusiast, who loves running, cycling and triathlons.
Iain Kerr is responsible for the development and implementation of North’s sector leading corporate practices. Iain’s remit extends to cost realisation, quality control and the determination of benefit targets across all infrastructure and public projects. His team’s work delivers the highest quality service for our clients and stakeholders. Iain has a passion for continuous professional development and is widely recognised for his breadth of knowledge of our industry. Previously a member of Boston Networks senior management team, Iain enjoys hillwalking, motorbiking and time with his family.
James Jarman is responsible for running our fire and security operations. With 19 years’ experience in fire and security, he brings an abundance of knowledge, confidence and enthusiasm to the role. Results driven, he’s a natural communicator who strives for excellence in everything he does. James joined PEL Services as an apprentice, staying with the business through to its integration with North. A family man, his two favourite hobbies are cycling and skiing.
Karen Dalzell leads the teams that manage the day-to-day delivery of support, engineering, professional services and project management, working closely with our customers and suppliers. A positive outlook, honesty and being prepared to speak up are some of the qualities that have made Karen such a strong operations professional. She has an impressive background in IT and project management, and her passions outside work are hillwalking, cycling and running.
Mark Armstrong manages North’s Business-as-Usual (BAU) operations across multiple strategic locations for a leading global investment bank and financial services provider, including its UK campus and data centre sites. A dedicated professional of great integrity, he treats clients and colleagues as he would hope to be treated himself, and prides himself on outstanding service. Mark began his career at a major UK bank in 1994 and worked as Pinacl’s connection to the banking industry for 22 years. A sociable family man, he relaxes by watching sport.
Mark Lowe plays a key role in client and partner support, taking a commercial lead on portfolio development, particularly IoT, and managing complex tenders and projects. Living by his core values of working hard and being respectful and trustworthy, he’s committed to delivering the best work possible. Prior to joining Pinnacl in 2008, Mark worked at BT and Azzurri. During the weekend, you’ll find him enjoying walking, and socialising with family and friends.
Mike Yuen is responsible for the overall delivery of all North’s enterprise projects and services. A self-confessed stickler for process and governance, with a reputation for honesty and integrity, he’s exactly the sort of person you would want at the helm of complex, challenging projects. With an outstanding track record in IT infrastructure and building services, Mike credits his approach partly to his successful military background. A keen cyclist and walker, he’s completed several charity endurance challenges.
Paul Wilkie is responsible for North’s commercial department including the forecasting of the groups commercial performance, management of risk and legal advice. Paul is a Certified Mediator and promotes commercial best practice at North, helping to create a positive and supportive workplace. Previously Paul was Head of Commercial with one of the UK’s leading housebuilders. He volunteers with the Citizens Advice Bureau, plays hockey, and is studying for a BA in Politics, Philosophy and Economics.
Scott Caveney is responsible for ensuring that our management systems retain that all-important accreditation for ISO standards 9001, 14001 & 27001. A committed team player, he provides high levels of compliance and assurance to the organisation through internal auditing, checks and inspections. Scott previously worked in compliance and quality assurance in the food, drinks and hospitality sector. Out of working hours, you may well find him at the swimming pool or out horseriding.
Susan Davies is responsible for all HR activity at North – managing strategy, employment law, TUPE, recruitment, succession planning, development and communications. She is passionate about fairness in opportunities for all, and demonstrates the power of trust and loyalty in building relationships. After an early career in payroll and recruitment, Susan is CIPD and NLP qualified and has been dedicated to HR since joining Pinacl 30 years ago. She enjoys spending time with her family.